Refund Policy

Effective Date: January 1, 2025

At LandscapeEdu, we are committed to your satisfaction with our landscape design courses. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting a refund.

1. 30-Day Money-Back Guarantee

2. Refund Eligibility Requirements

To be eligible for a refund, you must meet ALL of the following conditions:

2.1 Timeframe

• Your refund request must be submitted within 30 calendar days of your original purchase date
• The purchase date is the date of transaction confirmation, not the date of course access

2.2 Course Consumption

• You have completed no more than 30% of the course content
• Course completion is measured by the number of lessons accessed and viewed
• If you have completed more than 30% of the course, you are not eligible for a refund

2.3 Account Status

• Your account must be in good standing
• You have not violated our Terms & Conditions
• You have not previously received a refund for the same course
• You have not engaged in fraudulent or abusive behavior

2.4 Certificate Status

• You have not downloaded or claimed a certificate of completion for the course
• If a certificate has been issued, you are not eligible for a refund

3. Non-Refundable Circumstances

Refunds will NOT be issued in the following situations:

• After 30 Days: Refund requests made more than 30 days after purchase
• Excessive Consumption: If you have accessed more than 30% of the course content
• Certificate Issued: If you have downloaded or received a certificate of completion
• Bundle Purchases: Individual courses within a bundle cannot be refunded separately; bundles must be refunded as a whole
• Promotional Purchases: Courses purchased during special promotions or at discounted prices may have modified refund terms as stated at the time of purchase
• Gift Purchases: Courses purchased as gifts are refundable only by the original purchaser, not the gift recipient
• Third-Party Purchases: Courses purchased through third-party platforms are subject to their refund policies
• Technical Issues: Refunds will not be issued for technical difficulties on your end (internet connectivity, device compatibility, etc.) when reasonable alternatives are available
• Change of Mind: Refunds after 30 days or after substantial course consumption solely due to change of mind
• Subscription Services: If we offer subscription services, monthly fees are non-refundable once the billing period has begun

4. How to Request a Refund

To request a refund, please follow these steps:

4.1 Submit a Request

Contact our customer support team using one of the following methods:

• Email: [email protected]
• Phone: +440276628466
• Contact Form: Through our website contact page

4.2 Required Information

Your refund request must include:

• Full name and email address associated with your account
• Order number or transaction ID
• Course name and purchase date
• Reason for refund request (optional but helpful)
• Any supporting documentation if applicable

4.3 Review Process

Once we receive your refund request:

• We will acknowledge receipt within 2 business days
• We will review your request and verify eligibility within 5 business days
• We will verify your course completion percentage
• We will notify you of the approval or denial of your refund

5. Refund Processing

5.1 Approval and Timeline

If your refund is approved:

• We will process the refund within 7-10 business days of approval
• Refunds will be issued to the original payment method used for purchase
• You will receive an email confirmation once the refund has been processed
• The actual time for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days

5.2 Account Access

Upon refund approval:

• Your access to the refunded course will be immediately revoked
• You will no longer be able to access any course materials or resources
• Any downloaded materials must be deleted (though we cannot enforce this)
• Any certificates issued will be invalidated

5.3 Refund Amount

The refund amount will be:

• The full amount paid for the course
• Minus any applicable processing fees charged by payment providers (if any)
• In the same currency as the original purchase

6. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our sole discretion:

• If technical issues on our end prevented reasonable access to course content
• If course content significantly differs from the description provided at purchase
• If we discontinue a course before you have had reasonable time to complete it

Partial refunds are evaluated on a case-by-case basis and are not guaranteed.

7. Course Exchanges

We do not offer direct course exchanges. If you wish to switch to a different course:

• You must request a refund for the original course (subject to this policy)
• Once the refund is processed, you may purchase the desired course
• Course exchanges are subject to the same eligibility requirements as refunds

8. Technical Issues and Support

Before requesting a refund due to technical difficulties:

• Please contact our technical support team
• Many technical issues can be resolved quickly with proper support
• We will make reasonable efforts to resolve any legitimate technical problems
• Refunds for technical issues will only be considered if we cannot provide a reasonable solution

9. Fraudulent or Abusive Refund Requests

We reserve the right to deny refund requests and take appropriate action if we detect:

• Multiple refund requests from the same user
• Requests showing a pattern of abuse
• Evidence of content piracy or unauthorized sharing
• False or misleading information in the refund request
• Attempts to circumvent this policy

Users who engage in fraudulent or abusive behavior may have their accounts suspended or terminated, and may be prohibited from making future purchases.

10. Disputes and Chargebacks

10.1 Contact Us First

10.2 Chargeback Consequences

If you initiate a chargeback:

• Your account will be immediately suspended
• We will provide all relevant documentation to your payment provider
• If the chargeback is found to be unjustified, we may pursue collection of the owed amount plus any associated fees
• Unjustified chargebacks may result in permanent account termination and prohibition from future purchases

11. Changes to Course Content

We continually improve and update our course content. However:

• Minor updates and improvements to existing courses do not qualify for refunds
• If we make substantial negative changes to a course you purchased, we will notify you and may offer appropriate remedies
• Course updates generally enhance value and do not entitle purchasers to refunds

12. Promotional and Discounted Purchases

Courses purchased during promotional periods or at discounted prices:

• Are subject to the same refund policy unless otherwise stated at the time of purchase
• Will be refunded at the amount actually paid, not the regular price
• May have modified terms if clearly communicated during the promotion
• Cannot be refunded for the difference if the regular price later decreases

13. Group or Corporate Purchases

For group or corporate purchases:

• Refunds must be requested by the purchasing organization
• Individual participants cannot request refunds directly
• Special terms may apply as outlined in corporate agreements
• Please contact our corporate sales team for specific refund procedures

14. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Effective Date"
• Apply to purchases made after the effective date of the changes
• Not affect the refund terms for purchases made prior to the changes
• Be communicated via email for material changes

15. Questions and Support

16. Customer Satisfaction Commitment

While we maintain clear refund guidelines to prevent abuse, we genuinely care about your satisfaction and learning experience. If you have legitimate concerns about a course that don't fit neatly into this policy, please reach out to us. We evaluate unusual circumstances on a case-by-case basis and may make exceptions when appropriate.

Our goal is to provide high-quality educational content that helps you succeed in landscape design. We appreciate your business and want you to be confident in your purchase decision.

17. Acknowledgment

By purchasing a course from LandscapeEdu, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy works in conjunction with our Terms & Conditions and Privacy Policy to govern your use of our services.